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Municipal Complaints Form - SUBMIT ONLINE

The Town of Inuvik's Municipal Complaints Policy sets the procedures for receiving and handling complaints from citizens. Complaints are defined as:

An expression of dissatisfaction related to the provision or operation of a municipal program, facility, service or procedure, or the service of a municipal employee.

A complaint DOES NOT INCLUDE:

  • an expression of dissatisfaction with an action or decision of Council, a committee of Council or an external board, agency or entity;
  • a communication that commences a formal legal action against the municipality, or that relates to an ongoing formal legal action involving the municipality;
  • a report of damage to infrastructure or facilities owned or controlled by the municipality;
  • a report of an alleged infraction of a by-law of the municipality by a member of the public; or
  • a request for service from the municipality, including, for example, and without limiting the generality of the foreegoing, requests for repair or maintenance of infrastructure or facilities owned or controlled by the municipality.

It is recommended that you first speak directly with the service area where you have an issue, in person or by telephone. Most complaints are received verbally and can be resolved promptly by the department in charge of the service.

If you are not satisfied with how your complaint is handled, you may submit a written formal complaint by completing this form. Forms that are incomplete or illegible may be dismissed.

DOWNLOAD A FILLABLE OR PRINTABLE COPY OF THE FORM HERE  

COMPLAINANT CONTACT DETAILS

COMPLAINT DETAILS

Please record information on what happened, who was involved, dates and times. Be as detailed as possible. 

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RESOLVE

ACKNOWLEDGEMENT

NOTICE OF COLLECTION

The personal information you choose to provide on this form is collected under the authority of the Access to Information and Protection of Privacy Act. The information you provide will be used to investigate the complaint and may be used for contact purposes but is otherwise considered confidential. Questions about this collection can be directed to:

Grant Hood

Senior Administrative Officer

Town of Inuvik

PO Box 1160

Inuvik  NT   X0E 0T0

Phone: 867.777.8608

E-mail: sao@inuvik.ca